It is very important to us that you feel comfortable with your midwife. We do our best to provide you with the best possible care. If this care does not match what you had in mind, please let us know! We can often come to a good solution together by adapting the care to what you need. If after this you still have questions or are dissatisfied about something, you can contact the complaints officer of the professional association of midwives, the KNOV. This is where you can file an official complaint. This can be done via www.klachtverloskunde.nl.

We will then be informed by the complaints officer. This complaints officer works as a kind of intermediary. The aim is to try to reach a solution within 6 weeks of submitting the complaint. 

If, even after mediation by the complaints officer, you still do not feel that the problem has been solved, you can take your complaint to the Geschilleninstantie Verloskunde (arbitration body for midwifery). This body will then investigate your complaint. A binding decision will then be made on the complaint, whether it is well-founded or not. To contact the Geschilleninstantie Verloskunde, go to www.geschilleninstantieverloskunde.nl.

Privacy

Recording of client data 

We store your personal and medical data digitally. We do this to provide good care to you. We process your data in accordance with our privacy and data security policy. You agree to this storage (processing) by having your care provided by our practice.

This is how we handle your personal data:

• We store and use your personal data so that we can provide good care to you.
• We only pass on your data to third parties if this is necessary to provide good care. If specific permission is required by law, we will ask you for it in advance.
• We process your data on the basis of the treatment agreement as described in the Medical Treatment Agreement Act (WGBO).
• You can view parts of your personal data. You can request these from us in the form of a pregnancy card.
• If you feel that the data we have stored about you is not correct, you may ask us to amend your data.
• You can ask us in writing to delete your personal data. If we do so, we can (possibly) no longer provide responsible care to you. The
• WGBO requires a retention period of 15 years. In that case, we will therefore store your data in an inactive archive, invisible and unusable by the normal user.
• You can withdraw consent to our processing of your personal data. We can then (possibly) not guarantee responsible care. We will then store your data in an inactive archive. (see above)
• You can object to us if you do not agree with the way we process your personal data.
• We will notify you if something has gone wrong with your personal data (e.g. in the event of a data breach).
• We do not process your data longer than necessary to provide good care.
• We comply with the retention periods of the WGBO.
  The above also applies to personal data we receive through third parties.

Data transfer

During the intake interview at the practice, we ask your permission to consult with relevant disciplines (e.g. GP/gynaecologist) if necessary. We will also ask you if we can exchange data with Praeventis, Peridos and Perined. To improve birth care, all midwives cooperate in providing certain data. These are data on screening, blood tests and birth care data. Below, we briefly explain to whom we provide these data and what these organisations involve.

Transfer to other healthcare providers

During pregnancy, delivery or puerperium, it sometimes happens that we need to share information and data with other healthcare providers. This can be either verbal or written. Examples include consultation with a gynaecologist or transfer to the maternity care provider. Other healthcare providers with whom we sometimes share data are GPs, pediatricians or the child healthcare centre. If we share data with other healthcare providers, we will always inform you. If you object to this, you can always indicate this. 

Praeventis

The RIVM (National Institute for Public Health and the Environment) is responsible for ensuring the quality of blood testing and for performing the heel prick. It has the responsibility to monitor this process. The RIVM also ensures optimal security of the data obtained. One way it does this is by outsourcing this to Praeventis. This is a national registration system that records the data of pregnant women's blood tests. More information can be found on this website.

Peridos

Peridos is the national digital file in which healthcare providers in the context of Down's syndrome screening and structural ultrasound examination (SEO) record data to improve and optimise the quality and primary process of screening. When you participate in the screening programmes, the results of the examination are recorded. Giving your consent is a condition for participating in these.

For more information peridos.nl

Perined

Perined aims to increase the quality of perinatal care in the Netherlands by looking together at how to improve it. It records and processes all obstetric data. This is done completely anonymously. Perined brings together the professional organisations involved in birth care: KNOV (Royal Dutch Association of Midwives), LHV (National Association of General Practitioners), which also includes GPs active in obstetrics (united in the VVAH), NVOG (Dutch Society for Obstetrics and Gynaecology), NVK (Dutch Society for Paediatrics) and NVVP (Dutch Society for Pathology).

Perined is an amalgamation of two organisations that have been involved in perinatal audit and perinatal registration nationwide in birth care. The audit, the multidisciplinary discussion of pregnancies with poor outcomes, has proven its added value in recent years.

Want to know more about this? Then take a look at perined.nl

We send data digitally to the above organisations. We do this at the beginning, when we see you for the first time and after the conclusion of care. If you object to this, please let us know!

More information can be found at the bottom of the site, in our privacy regulations.